Refund & Guarantee Policy
In short: the guarantee stated on the offer you bought comes first. Memberships can be cancelled anytime. To request a refund, email support@offersandsystems.ai.
The offer-specific guarantee comes first
Many of our offers state their own guarantee on the offer page or at checkout (for example, a “show up and do the work” guarantee for a live challenge). That stated guarantee, including any conditions such as attendance or completing assignments, is the refund rule for that offer. This policy covers everything else and explains how to make a request.
Live events, workshops and challenges
If the offer includes an attendance-based guarantee, you can request a refund after the event by showing you met its conditions (for example, attending the live sessions). Requests must be sent within [7] days after the final session.
If you cannot attend, recordings are included where stated; missing a live session is not by itself a reason for a refund.
Memberships and subscriptions
You can cancel a recurring membership at any time, and future renewals stop. Because access is delivered immediately, payments already made for the current billing period are non-refundable unless a stated guarantee applies or the law requires otherwise.
Digital products, templates and software
Because digital materials and software access are delivered instantly, purchases are final unless the offer states a guarantee, the product is materially not as described, or the law requires otherwise.
Payment plans
If you choose a payment plan, you agree to pay all installments. A refund approved under a guarantee covers the amount actually paid; remaining installments are cancelled.
How to request a refund
Email support@offersandsystems.ai from the email address used at purchase, with the offer name, the purchase date and, where a guarantee has conditions, how you met them. We reply within [5] business days. Approved refunds go back to the original payment method; your bank may take several days to show them.
Please contact us before opening a payment dispute; disputes pause our ability to fix the problem directly. Access to the program ends when a refund is issued.
Exceptions
We may refuse a refund where there is abuse of this policy, sharing of access or materials, a breach of our Terms of Service, or a request made outside the stated time window.